Refund policy

Returns, Exchanges and Refunds

We hope every customer is satisfied with our products. If for any reason you are not satisfied with your purchase, you can return the item and we will be happy to refund the money or exchange the item.

Return window

Items must be returned within 7 days of the purchase date to be fully refunded.

Condition of items

An item can be returned for a refund as long as it is not damaged, used, or defective. The item has to be in the same exact condition as it was shipped. Shipping fees are not refunded.

Where to send returns

Chatto Skin & Hair Care Inc.
Attn: Returned Product
2023 West Carroll Ave, Suite C209A
Chicago, IL 60612

We recommend sending your return by UPS, FedEx, or USPS with tracking or delivery confirmation. Please include a note saying whether you want a refund or a replacement, the reason for the return, and a description of the item you are returning.

Exchanges

All exchanges or replacement products are shipped by USPS Priority Mail. Business shipping days are Monday to Friday, not including U.S. federal holidays.

Damaged items

When your order arrives, please check the box for any damage that may have happened during shipping. If any item is damaged, please contact us right away at (312) 719-6005 or (312) 640-0003, or email robustroots17@gmail.com.