Terms of service

Terms of Service

Welcome to the CHATTO® ROBUST ROOTS™ online store, operated by Chatto Skin & Hair Care Inc. ("CHATTO", "Robust Roots", "we", "us" or "our"). By visiting our website or buying from us, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use the website.

1. Using our website

You agree to use this website only for lawful purposes. You may not misuse the website, interfere with how it works, try to access it in an unauthorized way, or use it to send harmful or unlawful content.

2. Products and descriptions

We make every effort to show our products, ingredients, colors and sizes accurately. Because our products are handcrafted in small batches, color, scent and texture may vary slightly between batches. Product images are for illustration.

Our products are cosmetic products for external use only, except where a product is clearly labeled as a dietary supplement. They are not intended to diagnose, treat, cure or prevent any disease. Results vary from person to person. Please read the ingredient list before use, and do a small patch test first if you have a sensitive scalp, sensitive skin or known allergies. Stop use if irritation occurs.

3. Prices and payment

All prices are in U.S. dollars. Prices, promotions and set discounts may change at any time without notice. If a product is listed at an incorrect price because of an error, we may cancel any order placed at that price and refund you in full. Payment is taken when you place your order.

4. Orders

We may refuse or cancel any order, for example if a product is out of stock, if there is an error in pricing or product information, or if we suspect fraud. If we cancel an order after payment, we will refund you in full.

5. Shipping, returns and refunds

Shipping is described in our Shipping Policy. Returns, exchanges and refunds are described in our Refund Policy.

6. Accounts

If you create an account, you are responsible for keeping your login details safe and for all activity on your account. Please tell us right away if you believe your account has been used without your permission.

7. Reviews and comments

When you post a review or comment, you confirm it is honest and your own, and you allow us to display and share it on our website and marketing. We may remove any review or comment that is offensive, misleading, unlawful or unrelated to our products.

8. Our content

All content on this website, including the CHATTO® and ROBUST ROOTS™ names and logos, product names, text, photographs, images, videos and designs, belongs to Chatto Skin & Hair Care Inc. and is protected by copyright and trademark law. You may not copy, reproduce, download, sell or use it without our written permission.

9. Third party links and services

Our website may include links to other websites or use services provided by others (for example, payment providers). We are not responsible for the content or practices of those websites or services.

10. Limitation of liability

To the fullest extent allowed by law, Chatto Skin & Hair Care Inc. is not liable for any indirect, incidental or consequential damages arising from the use of this website or our products. Our total liability for any claim relating to a product will not exceed the amount you paid for that product.

11. Governing law

These Terms are governed by the laws of the State of Illinois, United States.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on this page, and continued use of the website means you accept the updated Terms.

13. Contact us

Chatto Skin & Hair Care Inc.
2023 West Carroll Ave, Suite C209A, Chicago, IL 60612
Phone: (312) 719-6005 or (312) 640-0003
Email: robustroots17@gmail.com